Before emailing support please check the frequently asked questions listed here. If you cannot resolve your issue here then email us at email@example.com and we will get back to you within 48 hours.
I can’t fill in the workbooks?
The workbooks are fillable PDF’s to operate them you will need to download the Adobe Acrobat Reader App on to every device you plan to utilise to complete the course. PLEASE NOTE: If you are using Apple equipment you will need to ensure the PDF is open in Safari before you will be able to access Adobe Acrobat Reader via the “More” menu option.
How do I find my courses?
You can navigate to your courses through going to the MY ACCOUNT button on the Home Page. Hover over the MY ACCOUNT button and select My Courses. From there you will see Active Courses and Completed Courses, what percentage of the course is complete and what is still In Progress.
Where do I find the Workbooks?
You can access the Workbooks by going to the MY ACCOUNT tab on the home page and selecting My Downloads in the drop-down menu.
How many times can I download the Workbooks?
You can download the workbooks up to 6 times in any 12 month period which is the duration of your licence. We recommend that you complete the course every 12 weeks and go back to the beginning and start again which means you would need to be able to download the Workbooks 4 times. We recognise that you may be downloading them on more than one device so we have allocated you with an additional 2 downloads.
The video quality is poor. How can I fix it?
Our site has forced HD quality in the video. If the video quality is poor it may be that your device has defaulted to a lower definition to conserve data usage. If you hover over the bottom right hand corner of the video you will be able to manually select a higher definition.
How much time will I need daily to complete the course?
The videos will take between 4 to 8 minutes to watch depending on which one you are watching. If you also have access to the workbooks you can expect to take 5 to 15 minutes to complete each one. For the Virtual Coach we recommend you put aside 20 minutes a day.
I don’t have access to the workbooks. How do I get access?
Simply go to the online store on the home page and purchase the Workbooks and get started.
I am finding it challenging to complete the course. How can I get additional support?
Change is simple but it is far from easy. If you are finding it hard consider getting a buddy to work with you and do the course together. If you email us at firstname.lastname@example.org we will supply you with a single use code for them with a 25% discount.
Can I get one on one coaching?
One on one coaching is available via Skype. If this interests you then email us at email@example.com to discuss the options available to you.